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Curbside
Shipping
• All games include curbside shipping within the continental U.S
(the lower 48 states) included in the purchase price.
• Deliveries to locations in Hawaii and Alaska can be obtained for
an additional delivery charge. Please contact us for a freight quote prior
to placing your order.
• We do not currently accept international orders.
• The delivery person requires your assistance in unloading your
table, and leaves the table at the curbside.
• Any additional services, such as two-man delivery, inside delivery,
lift-gate trucks, or pallet jacks are not included in the price of the
table.
• The cost of these additional services vary from city to city.
They usually cost between $75.00 and $150.00 extra.
• You may purchase these additional services directly from the trucking
company when they call you for an appointment.
Shipping
• All game tables are shipped
with 100% insurance coverage only if the below guidelines are followed:
• Since freight shipments are
quite different than UPS, FedEx or
USPS shipments, we want to make sure that our customers understand
the shipping procedures to avoid surprises at the time of delivery.
• The trucking company will contact you to
set up a delivery appointment.
• It will be a estimated time window of about
2-5 hours.
• All deliveries occur Monday - Friday during
regular business
hours.
• It is important to keep your scheduled appointment.
If you miss
the scheduled appointment, the driver will need to reschedule the
delivery from the local terminal and they will charge you a redelivery
charge.
• Shipping is normally 10 - 15 business days
on most games and 20 - 25 business days for Murrey Pool Tables (they are
custom built). These shipping schedules are estimates only.
• Please inspect your shipment once the table
arrives. If there is any visible damage or if any cartons are missing
refuse delivery and contact us immediately.
• If your game table shows visible damage upon
receipt from the truck, refuse shipment and call us at 1-888-241-1350.
We will immediately arrange a new table to be shipped to you. If you take
claim of the table, you the customer are responsible for all return shipping
charges.
• If any minor damage has occured that you
believe can be replaced with parts, note damage on delivery receipt and
accept table.
• If you are unable to fully inspect entire
contents upon delivery, you must write "SUBJECT TO FURTHER
INSPECTION" on delivery receipt. This insures we are
able to file a proper concelled damage claim with the carrier.
• If the driver does not allow you to sign
the delivery receipt in the above mentioned procedures, refuse delivery
and call us.
• Deliveries that are
signed free and clear of damages will be the receipient's responsibility,
no exceptions.
Cancellation Policy
• If you wish to cancel your order BEFORE shipment,
AirHockeyTablesUSA will gladly provide a full store credit, refund the
total amount by company check minus 3% of the total order, or credit the
amount directly to your card minus 6% of the total order.
• If you wish to cancel your order AFTER shipment,
the customer must return all product at their own expense to receive a
full store credit, refund by company check minus 3%, or credit to the
charge card minus 6% for the purchase price. Actual shipping charges from
the original purchase will be deducted from the refund or credit as well
and a 25% restocking fee will apply.
Return Policy
• If you are not completely satisfied with your order you may return
it within ten days for a refund or exchange, provided that:
1) Customer must request via email and receive prior
approval for a return authorization number from Game Tables Direct. To
request a return authorization number, please send a request by email
to: sales@airhockeytablesusa.com
2) Products are still in their original box and packing.
3) All returns must be in original condition, including
packaging, documentation, warranty cards, manuals and accessories. Pool
cues must be unused and un-chalked.
4) Original shipping and handling charges are not refundable.
Actual shipping cost will be deducted from refund for all orders that
offer free shipping. Please keep in mind that shipping costs can be very
expensive (usually between $125 and $400 each way) for large items such
as game tables that must be shipped via freight truck and in some cases
it costs more to return an item than to keep it.
5) Customer is responsible for costs and arrangements
for shipping and proof of delivery on all returns. Please retain tracking
information from the shipper until you have been credited. We highly recommend
using a reputable carrier capable of providing proof of delivery and insurance
as the game must be received in new condition.
6) A 25% restocking fee will be deducted from refund
for all returned, non-defective merchandise.
• Any orders that are refused upon delivery, undeliverable, or
cancelled after being shipped will be subject to the above eturn policy.
• Please note: All custom orders such as customized pool tables
are non-cancelable after 72 hours of the order being placed and are non-returnable
and non-refundable.
• If you have any questions about our policy please email us at:
sales@airhockeytablesusa.com
Warranty Service
• All of our suppliers hold to the strictest standards of quality
control, and all of our products carry manufacturer warranties.
• If by chance you receive a product which is defective, the warranty
information and service address will be clearly marked on or in the package
you receive. If you ever have questions not answered by the manufacturer,
please call us at 1-866-396-5383 or email us at: sales@airhockeytablesusa.com
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